Not all incidents are unexpected. Sometimes, you need to perform maintenance on your services which can cause downtime. Scheduled maintenance allows you to inform your users about upcoming maintenance and its impact.

A scheduled maintenance event consists of:

• Name: A brief description of the maintenance.
• Message: A detailed description of the maintenance.
• Scheduled At: The date and time when the maintenance will start.
• Completed At: The date and time when the maintenance was completed.

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Schedule Statuses

Cachet automatically infers the status of a schedule based on the current date and time. The possible statuses are:

• Upcoming: The maintenance is scheduled to start in the future.
• In Progress: The maintenance is currently in progress.
• Complete: The maintenance has been completed.

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Schedule Updates

You may need to provide an update on scheduled maintenance, for example if the maintenance is taking longer than expected, or you need to provide more information.

A scheduled update consists of:

• Message: A detailed description of the update.
• Completed At: The date and time that the maintenance was completed.

To update an incident, head to the “Incidents” panel in the dashboard and click “Record Update” on the incident you want to update.